Refund Policy

365 Day Guarantee

We offer a 365 Day Guarantee against any manufacturing defects. If any damage to the material or workmanship of your Mavie Jewelry occurs, we guarantee repair or replacement.

• This does not apply to damage due to regular wear and tear such as scratches, bent metals, or improper use and storage.

• You will need to present either a receipt, proof of purchase, or the order number/email address you used to make the order to avail of a repair/replacement.

• If we’re unable to repair your item, you may opt to receive a replacement of the same item or store credit equivalent to the amount you paid.

Please note: We do not issue cash refunds.

Returns & Exchanges

We accept exchanges within 30 days of purchase if all of the following conditions are met:

• Your purchase was made within the last 30 days,

• The item is in the same condition that you received it: unworn or unused and in its original packaging, and

• You have the receipt, proof of purchase, or order number/email address you used to make the order.

You may exchange your jewelry for:

• Store credit, or

• Another item of the same or higher price provided payment first.

Returns and exchanges can be processed online only. For online returns, send us an email at mavie.jewelry.ph@gmail.com or message us at @maviejewelry.ph on Instagram.

Refunds

Refunds in the form of money back are not available. All approved returns are processed only as repair, replacement, or store credit.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on:

• Sale items

• Gift cards